Privacy Policy
Every ARCHER ONE comes with a 100-day guarantee.
We don't expect you to decide whether it belongs in your routine from a product photo or five minutes after opening the box.
Receive it. Unfold it. Work through ARCHER Foundations. Follow the plan and give yourself time to decide whether ARCHER is right for you.
If it isn't, let us know within 100 days of delivery and we'll refund your purchase in accordance with the terms below.
No awkward conversation. No essay explaining yourself.
Because a home reformer should earn its place in your home, and you shouldn't feel pressured into keeping one that isn't right for you.
How to request a refund
Email hello@archerbody.com with your order number.
Tell us you'd like to use your 100-day guarantee.
Our customer care team will reply with the return instructions for your ARCHER ONE.
Once your eligible return has been received and approved, your refund will be issued to your original payment method within 5 business days.
That's it.
If you'd like to tell us why ARCHER wasn't right for you, we genuinely appreciate the feedback, but you don't need to justify your decision.
A few things worth knowing
Start with ARCHER Foundations.
ARCHER ONE is different from a studio reformer or a mat class. Take a few minutes to read the set-up pages, check your bands are clipped securely and learn the moves before your first full session.
Start light.
Begin with a lighter band and a comfortable range of movement. More resistance is not automatically better. Control is.
Look after your bands.
Check your resistance bands for nicks or wear before each session, and stop using any band that's damaged. Wipe the board, pads and handles down after use and let everything dry before folding it away.
Give the routine a fair chance.
The purpose of the guarantee is to give you enough time to learn the moves, find your rhythm and decide whether ARCHER fits comfortably into your life, without feeling as though you had to make that decision the moment the parcel arrived. 100 days is long enough to complete the 28-day plan three times over.
Listen to your body.
Pilates should feel challenging, not painful. If a movement causes pain or significant discomfort, stop and speak with an appropriate healthcare professional, especially if you're pregnant, recovering from an injury or managing a health condition.
When your 100 days begin
Your 100-day period begins on the date your order is delivered, not the date you placed your order.
If shipping takes a week, that week does not come out of your guarantee.
One guarantee per customer
The 100-Day Money-Back Guarantee is limited to one qualifying refund per customer and applies only to eligible ARCHER ONE orders purchased directly through archerbody.com.
Orders purchased from another retailer or third-party marketplace are subject to that retailer's own return policy.
This guarantee is in addition to your rights under the Australian Consumer Law.